Resume
ABOUT
Greg Mest is an experienced technology and business professional with over 25 years of experience in IT, including web design and development, client and server build and support, technical project management and 10 years of ServiceNow architecture, development and administration. He has deep knowledge across the ServiceNow platform, with particular experience in the ITIL/ITSM and CSM suites, varied integrations, and custom application development. He has excellent communication and problem solving skills, and process improvement experience, allowing him to quickly and consistently solve problems and provide innovative solutions.
In 2019, Greg obtained the ServiceNow Certified Master Architect certification, as a graduate of the first-ever program cohort.
In 2021, Greg used his experience and entrepreneurship to start MOGE Consulting Company, an independent ServiceNow advisory focusing on strategy, implementation and maintenance.
EXPERIENCE
President and CEO
MOGE Consulting Company
January 2021 - Present
The focus of MOGE consulting is to cut through the noise to give you honest advice and solutions to maximize your ServiceNow investment. MOGE is a 100% independent voice in the ServiceNow ecosystem whose only goal is solving your business problems and optimizing your business using the ServiceNow platform. MOGE is not tied to products or practices that ServiceNow is marketing, unless those products meet your business needs. Rather, MOGE works to understand your business and use our extensive ServiceNow experience to determine the best solution for your needs. MOGE services include but are not limited to:
- Creating, reviewing and advising on your ServiceNow strategy
- Aligning your ServiceNow practice with your overall enterprise application architecture
- Understanding your business processes and designing the correct ServiceNow solutions to meet your needs
- Providing consulting to your ServiceNow team for best practices
- Developing solutions on the ServiceNow platform
When required, MOGE consulting can provide an end to end solution, from business process consulting to the release of applications into production. MOGE works on new ServiceNow implementations as well as implementations that have been in place for 10+ years, and everything in between.
Technical Architect
Acorio
May 2016 - December 2020
Technical Architect at Acorio, ensuring clients meet their business objectives on the ServiceNow platform. Responsible for the overall technical design of the customer solution, aligning with client business needs and Acorio Engagement Management, Business Process Consulting and Technical Consultant team. Drives customer outcomes with knowledge of best practices and a long history of solving business needs with the correct technical solution, all while minimizing their technical debt.
ServiceNow Developer
Workday
July 2014 - April 2016
Providing architectural and development oversight and hands-on work for all aspects of Workday's ServiceNow environment. Responsible for the direction of the platform, and the overall architecture as the system usage expanded across business use cases. Managed all development work and oversaw the Agile and upgrade Release processes.
Technical Consultant
ServiceNow
October 2010 - July 2014
Technical consultant working with key ServiceNow customers to reach their "go-live" objectives for various ServiceNow applications. Providing technical expertise in all aspects of the ServiceNow product, including server and client side scripting and database and UI customizations designed to meet customer's business process needs. Versed in ServiceNow's Incident, Problem, Change, CMDB and Knowledge applications as well as Integrations using SOAP. Serving as Technical Consultant Team Lead, vetting new hire candidates and mentoring new Technical Consultants. Acting as an ombudsman for all ServiceNow technical architecture and how-to questions.
Project Manager
San Diego Gas and Electric
August 2009 - September 2010
Project Manager with San Diego Gas and Electric, managing the design of a fixed pervasive network over the SDG&E service territory (~4100 square miles). Part of a program internally known as GridComm, the program was subsidized by the Smart Grid Investment Grant through the Department of Energy. My duties included Project Management, vendor selection, DOE reporting, resource hiring and RFPs.
Program Manager
Logicalis, Inc.
April 2006 - August 2009
As Program Manager at Logicalis, Inc., I have been involved with managing multiple integration projects including networks, systems and infrastructure. My experience includes managing overall project schedule through strategy, project initiation, project planning, requirements, schedule, budget, scope, risk, and quality management. I have developed statements of work and associated budgets, synergistic relationships to bring projects to completion on time and under budget and innovative processes to solve complex IT infrastructure and technical support business issues.
Program Manager
Network Insight, Inc.
2004 - 2006
As Program Manager at Network Insight, Inc. (now Centerbeam), I was involved with managing integration projects including networks, systems and infrastructure; reporting and analysis, business planning and development, contract review and business partnership evaluations. I developed and streamlined management reporting methodologies, and developed and maintained partner relationships including Cisco (Silver) and Microsoft (Gold) for strategic business positioning.
Consultant
Sempra Energy
2001 - 2004
Employed in a variety of roles for multiple projects within Sempra Energy, including lead analyst for the migration of the file/print infrastructure to Windows 2003 platform, developer for several web-based applications for tracking and reporting on various aspects of the desktop optimization project, and team lead for the Active Directory migration project and Ethernet conversion project.
Resident Consultant
PricewaterhouseCoopers
1999 - 2001
Employed in a variety of roles as a resident consultant for PwC's Learning and Professional Development Center. Participated in and taught PwC's 10 week IT consultant training program, ASCENT. Served as a Technical Environment Subject Matter Expert, developing System Tests, training materials and PC images.
Systems Analyst
GTE TSI
November 1997 - December 1998
Provided all levels of technical support to employees of GTE's Telecommunication Services Inc. (now Syniverse)
PC Specialist
Hewlett-Packard
March 1997 - October 1997
Provided technical support to testers working in the Home Imaging Division labs.
IT Assistant/Ticketing
Jacksonville Jaguars
April 1995 - February 1997
Started as a Ticketing Specialist for an NFL Team in their inaugural season. Demonstrated an aptitude for IT and moved into the IT department near the end of the first season. Provided all facets of IT support and solutions throughout the next 15 months.