SAMPLE ARCHITECTURAL REVIEW DELIVERABLE OUTLINE

  1. Overview
  2. ITSM - Incident Management
    1. Current State Assessment
    2. Recommendations
  3. ITSM - Problem Management
    1. Current State Assessment
    2. Recommendations
  4. ITSM - Change Management
    1. Current State Assessment
    2. Recommendations
  5. ITSM - Service Request Management/Catalog Management
    1. Current State Assessment
    2. Recommendations
  6. Knowledge Management
    1. Current State Assessment
    2. Recommendations
  7. CMDB
    1. Current State Assessment
      1. Custom Classes
    2. Recommendations
      1. Custom Classes
  8. General Platform
    1. Core Data Structures
      1. Current State Assessment
      2. Recommendations
    2. Workflows
      1. Current State Assessment
      2. Recommendations
  9. Roadmap Recommendations
    1. Align with the ServiceNow Roadmap
    2. Explore SAM/HAM Pro
      1. Software Asset Management Roadmap
      2. Hardware Asset Management Roadmap
    3. Explore Event Management and Security Operations
    4. Explore GRC
    5. Continue Moving to Self-Service Features
    6. Explore ServiceNow's Automation Features
    7. Look for Technology Consolidation Opportunities
  10. Conclusion
    1. Summary
    2. Tactical Work
    3. General Strategy
  11. Appendix
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